Shipping & returns.

Made to order

Every Dead Format item is produced specifically for your order. Production normally takes 3–7 business days after payment clears. During high-volume periods, production may take longer.

Shipping

Standard US shipping is free on every order. Transit time starts after production and depends on the destination, fulfillment location, and service selected. Most tracked services take about 5–15 business days in transit; economy routes may take longer. Delivery dates are estimates, not guarantees.

Tracking is emailed when the carrier receives your package. International customers are responsible for any duties or taxes not collected at checkout.

Damage or fulfillment errors

If your item arrives damaged, misprinted, or different from what you ordered, email hello@deadformat.co within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Once the issue is confirmed, we will replace the item at no cost. If a replacement is unavailable, we will provide an appropriate refund. You do not need to mail back a confirmed defective or incorrect item unless we ask.

Changes and cancellations

Orders move into production quickly. Contact us immediately if something is wrong, but changes or cancellations are not guaranteed after an order has been submitted for production.

Addresses and delivery

The customer is responsible for providing a complete and accurate shipping address. If an order is returned because the address was incorrect, incomplete, refused, or unclaimed, any reshipping charge is the customer’s responsibility.

If tracking shows delivered but the package is missing, check the property and contact the carrier first, then email us so we can help review the shipment.

Questions

Email hello@deadformat.co with your order number. Nothing in this policy limits rights that cannot be waived under applicable law.